Refund policy

At Noir Co, we strive to ensure your complete satisfaction with every purchase you make from our clothing brand. In the event that you need to return an item, we have established the following return policy to make the process as easy and convenient as possible.

Return Eligibility:

  • Items can be returned within 14 days from the date of delivery.
  • The item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Final sale items, including accessories, underwear, and swimwear, are not eligible for return.

Return Process:

  • To initiate a return, please contact our customer support team through chat or email info.noirco.shop@gmail.com. Provide your order number, item(s) you wish to return, and the reason for the return.
  • Our customer support team will provide you with a Return Authorization (RA) number and detailed instructions on how to proceed with the return.

Return Shipping:

  • The customer is responsible for the return shipping costs unless the return is due to an error on our part or a defective item.
  • We recommend using a trackable shipping service to ensure that your return arrives safely. Please retain the shipping receipt and tracking number for reference.

Refunds:

  • Once we receive the returned item and confirm its eligibility, we will process the refund.
  • Refunds will be issued in the original payment method used for the purchase.
  • Please allow up to 14 for the refund to appear in your account.

Exchanges:

  • If you wish to exchange an item, we recommend returning the unwanted item and placing a new order for the desired item.

Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact our customer support team immediately. We will assist you in resolving the issue promptly, either through a replacement, repair, or refund.

Non-Compliance:

  • Items that do not meet the eligibility criteria stated above may not be accepted for return or may be subject to a restocking fee.
  • We reserve the right to refuse any returns that are not authorized or do not meet our return policy requirements.

Please note that this return policy is subject to change without prior notice. It is your responsibility to review the policy each time before making a purchase.

If you have any further questions or concerns regarding our return policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Noir Co is enjoyable and hassle-free.

Thank you for choosing Noir Co. We appreciate your support!